Terms & Conditions

Welcome to the official website of Lou Julianna. By using this site and purchasing any mentoring calls, coaching plans, or digital downloads, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Offered

We offer:

Mentoring Calls (single sessions)
Coaching Plans (multi-session or monthly)
Digital Downloads (guides, workbooks, resources)

Each mentoring call or coaching package may come with its own specific conditions, which will be clearly outlined before purchase. By proceeding with payment, you agree to those individual terms as well.

2. Payments & Cancellations

All payments must be made in full before access to services is granted.
There are no refunds once:
- A digital product has been delivered.
- A coaching plan has begun.
- A mentoring session has taken place or if the client does not show up.

Please ensure you are fully committed before booking, and respect both your time and ours.

3. Rescheduling Policy

For live sessions, a minimum of 24 hours’ notice is required to reschedule.
Missed sessions without notice will be forfeited and will not be rescheduled or refunded.

4. Use of Personal Information & Privacy

Your privacy is of the utmost importance.

Any personal details shared through this site or during your coaching/mentoring experience are kept 100% confidential.
We do not sell, share, or trade any personal information with third parties.
All information shared in a coaching or mentoring context remains strictly private and will never be disclosed outside of our sessions.

5. Cookies

This website may use cookies for basic functionality only, such as remembering login preferences or session activity. We do not track users for advertising purposes.

6. Responsibility Disclaimer

Results from mentoring or coaching are deeply personal and dependent on your own commitment, participation, and integration.
While Lou Julianna is responsible for delivering all agreed resources and guidance, you are responsible for how you engage with the work. There are no guarantees of specific outcomes.

7. Intellectual Property

All content (downloads, frameworks, exercises, and session material) is the intellectual property of Lou Julianna and may not be copied, shared, or reproduced without explicit written permission.

8. Changes to Terms

These terms may be updated occasionally. Please refer back to this page for the most current version.

By using this site and booking services, you acknowledge and agree to these Terms & Conditions.